Many local governments lack efficient ways to provide their constituents with easy access to city information and the services they need, resulting in an overwhelming number of calls to 311 systems.
What was the problem?
What is the solution?
Pocketgov.com, Denver’s online service center, provides access to city services and information from anywhere, at any time, on any device. With pocketgov.com, users can make a variety of payments, report potholes or graffiti, find property values, sign up for customized services like street sweeping reminders and waste removal notifications, and much more. Pocketgov.com is an innovative solution for direct, easy connections to Denver.
Every month Denver releases new services available at pocketgov.com, based on city agency and citizen feedback. The framework for the online center was developed in-house, allowing for Denver to keep costs down and productivity up. Success of the website is measured by user adoption rates and the lower call rate to Denver’s 311 center, which creates financial savings for the city.
Where It's Working
Resources for Action
Innovative 311 websites and apps around the country